Confidence Plus Warranty
In survey after survey, one of the most important things a customer wants from his or her professional installer is a warranty...in writing. That's what you'll find when you choose an Auto Value or Bumper to Bumper certified service center. Your automotive repair or other service is backed up by our Confidence Plus North American Warranty providing you assurance at home or on the road. Work is covered for 12-months/12,000-miles. That's confidence.
J Stee, 05/25/2023
I must've gotten bad fuel and out of nowhere at 4:00am about 5 hours from home with 4 hours till our destination my truck went in limp mode due to clogged fuel filters. Eventually the truck wouldn't even stay running and it was about -8° actual temp and it was extremely windy. I called Route 15 Body Works for a tow hoping to just get towed somewhere we were able to get warm. The gentleman that showed up to tow us was very professional and efficient and worked with a sense of urgency considering the extremely cold conditions. I couldn't have broken down in a better location since I was a short distance from the Route 15 shop where my truck was towed. After arriving at their shop all the employees and owner made us and the repairs to my truck priority putting all other projects on hold. They were able to acquire all the parts necessary to repair my truck and have my wife and I back on the road in a very short period of time. They were very welcoming and hospitable and our experience couldn't have been any better. They had a rental car that they offered for us to use so we didn't have to wait for the repairs and could still make it to my kids birthday at a reasonable time as well which ended up not being necessary since they operated so quickly. Before we left they gave us a couple of shirts one for my son and one for my daughter for their birthdays. (Twins) Which I'm pretty sure my son told me is one of his favorite shirts. The truck ran well and I haven't had any issues since that day. We also received a text checking in with us to make sure we made it to our destination and home and wishing the twins a happy birthday! They turned a miserable situation into a great experience we will never forget where we met good honest people who were there to help us any way they could. Thanks Route 15 Body Works!